Terms & Conditions

These Terms & Conditions explain the rules for accessing and using Macau Casino. By visiting the website, creating an account or using any service, you agree to follow these terms, as well as any additional rules displayed for particular games, promotions or services.

Macau Casino operates under a licence issued by the Curaçao eGaming (CEG) authority. Games are independently certified each month by Technical Systems Testing (TST), an accredited third-party testing organisation.

1. General terms and acceptance

These Terms & Conditions apply to your use of the Macau Casino website, account facilities, games and related services. They should be read together with any game rules, promotional terms, privacy information and other notices shown on the website. If a specific rule conflicts with these terms, the specific rule will generally apply to the relevant game, offer or service.

By accessing or using Macau Casino, you confirm that you have read and understood these terms and agree to be legally bound by them. If you do not agree, you must not create an account, deposit funds or use the website. Macau Casino may update these terms from time to time. Updated terms will apply from the time they are published or otherwise made available, unless a different commencement date is stated.

You are responsible for checking the current terms before using the website. Continuing to use Macau Casino after changes have been published may be treated as acceptance of the updated terms. Some services may also be subject to additional conditions, technical requirements or eligibility rules.

Eligibility and lawful use

You must meet the minimum legal age and all other eligibility requirements that apply in your location before using gambling services. You must not access or use Macau Casino where online gambling is prohibited or restricted by law. It is your responsibility to understand and comply with the laws that apply to you.

Provide accurate, complete and current information when requested.
Use the website only for lawful personal purposes.
Keep your account credentials secure and confidential.
Tell Macau Casino promptly if you believe your account has been accessed without permission.
Avoid using the service on behalf of another person or allowing another person to use your account.

2. Accounts, verification and security

Where an account is required, you may be asked to register using personal information. Information supplied during registration and at later stages must be truthful and accurate. Macau Casino may request documents or other information to confirm your identity, age, location, payment method or source of funds. This process helps meet legal, regulatory, security and responsible gambling obligations.

An account is intended for the registered account holder only. You must not sell, transfer, lend or otherwise provide access to your account. You remain responsible for activity carried out through your account unless you have reported unauthorised access promptly and followed reasonable security measures.

Macau Casino may delay, restrict, suspend or close an account where information cannot be verified, where activity appears irregular, where these terms may have been breached, or where action is required for legal, security or responsible gambling reasons. Any review will be handled in accordance with applicable requirements and the relevant circumstances.

One account and account closure

Unless Macau Casino expressly permits otherwise, you should maintain only one account. Multiple accounts, false details, identity misuse, collusion, automated access or other attempts to obtain an unfair advantage may result in account restrictions and the cancellation of associated activity where permitted by law.

You may request closure of your account through the available account or support channels. Account closure does not remove obligations that arose before closure. Macau Casino may retain information where required for legal, fraud prevention, dispute resolution, accounting or regulatory purposes.

3. Deposits, gameplay and withdrawals

Deposits must be made using an approved payment method belonging to you or used with the permission of the authorised account holder. Macau Casino may refuse, reverse or review transactions that appear unauthorised, suspicious or inconsistent with these terms. You should check with your financial institution about any fees, conversion costs or transaction restrictions that may apply.

You must not use Macau Casino as a bank account, money transfer service or means of disguising the source or destination of funds. Deposited funds should be used for genuine participation in the available services. Macau Casino may apply reasonable checks before processing a withdrawal or returning funds.

Game outcomes are determined by the relevant game system and its published rules. You accept the result recorded by Macau Casino, subject to applicable law and any genuine technical or processing error. If a system or display error affects a game, balance or transaction, Macau Casino may correct the error and take other reasonable action. Any correction will be made consistently with the relevant rules and legal obligations.

Withdrawal requests may be subject to identity verification, payment checks, account review and any applicable game or promotional conditions. Available methods, processing requirements and limits may vary. Macau Casino does not guarantee a particular processing period where a transaction depends on a third-party payment provider, verification process, bank or other external service.

Promotions and bonuses

Promotions, bonuses, rewards and promotional competitions may be subject to separate terms. Those terms will explain relevant eligibility, participation, expiry, wagering, withdrawal and other requirements. You should read the full conditions before accepting or using an offer. Macau Casino may withdraw or amend a promotion where required by law, where an error has occurred or where misuse is suspected.

4. Responsible gambling and prohibited conduct

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and do not gamble with money needed for everyday expenses. Take regular breaks and avoid gambling when affected by alcohol, medication, stress or other factors that may affect your judgement.

Macau Casino may provide tools and information to help you manage your play. These may include account limits, activity information, time-out options, self-exclusion processes and access to support resources. Availability and operation of these tools may depend on the service and applicable requirements. If gambling is causing concern, stop playing and seek assistance from an appropriate Australian support service or qualified professional.

Manipulating or attempting to manipulate a game, payment process or account system.
Using software, bots, scripts or other automated methods without authorisation.
Taking part in collusion, fraud, money laundering or other unlawful activity.
Interfering with the website, its security, servers or other users.
Submitting misleading information or using another person's identity or payment method without authority.
Circumventing account, location, age, self-exclusion or responsible gambling controls.

If prohibited conduct or a breach of these terms is identified, Macau Casino may investigate and may restrict access, cancel affected transactions, suspend or close an account, or take other action permitted by law. Where appropriate, information may be shared with competent authorities, service providers or other parties for fraud prevention, legal compliance or user protection.

5. Website access, liability and disputes

Macau Casino aims to keep the website available and accurate, but continuous or error-free access cannot be guaranteed. The website may be changed, suspended or unavailable because of maintenance, updates, technical faults, security incidents, communication problems or events outside reasonable control. You are responsible for maintaining suitable equipment, software and internet access.

Website content is provided for general information and does not constitute financial, legal or personal advice. To the extent permitted by law, Macau Casino is not responsible for loss caused by your failure to protect account details, your misuse of the website, events outside reasonable control, or interruptions involving third-party networks and payment services. Nothing in these terms excludes or limits a right or guarantee that cannot lawfully be excluded or limited under Australian law.

Intellectual property and links

The website, including its text, design, branding, graphics, software and other content, is protected by intellectual property laws. You may use it only for personal, lawful access to the services. You must not copy, reproduce, distribute, modify, reverse engineer or commercially exploit website content unless authorised or permitted by law.

The website may contain links or references to third-party websites and services. These are provided for convenience and may be governed by separate terms and privacy practices. Macau Casino does not control every third-party service and is not responsible for its availability, content, security or conduct.

Questions and complaints

If you have a question, transaction concern or complaint, use the customer support or contact options made available on the Macau Casino website. Provide enough information for the matter to be reviewed, while avoiding the submission of unnecessary sensitive information. Macau Casino may request further details, investigate the issue and provide an outcome or next step in line with applicable procedures.

These terms are intended to operate with applicable Australian laws and mandatory consumer protections. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted. Your statutory rights are not affected by these terms.