Responsible Gaming

Macau Casino is committed to supporting safer gambling. Gambling should be an enjoyable form of entertainment, not a way to make money, solve financial problems or cope with difficult feelings. This page explains practical steps you can take to stay in control, recognise warning signs and seek support when gambling is no longer feeling safe.

Macau Casino operates under a licence issued by the Curaçao eGaming (CEG) authority. Games are independently certified each month by Technical Systems Testing (TST), an accredited third-party testing organisation.

Keep gambling safe and under control

Gambling involves risk, and there is no guaranteed way to win. Games are based on chance or other factors that cannot always be predicted. A responsible approach means deciding in advance how much time and money you can afford to spend, then sticking to those decisions regardless of whether you win or lose.

Only gamble with money that is available after essential costs such as rent, mortgage payments, food, bills, transport and other financial commitments have been covered. Gambling should never be funded with borrowed money, credit intended for essential spending or money set aside for someone else. Treat any amount spent as entertainment expenditure rather than an investment.

Set a spending limit before you start and do not increase it while playing.
Set a time limit and take regular breaks away from the website or app.
Keep gambling separate from household budgets and everyday banking.
Do not chase losses by continuing to gamble or increasing your stakes.
Avoid gambling when you are upset, tired, stressed, under the influence of alcohol or otherwise not making clear decisions.
Do not rely on gambling to pay bills, improve your finances or resolve personal problems.
Review your gambling activity regularly so you understand how much time and money you are spending.

Winning does not mean you should increase your budget, and losing does not mean a win is due. Past results do not change the chances of future results. If you find it difficult to follow a limit, stop playing and consider using stronger account controls or taking a break.

Tools to help you stay in control

Depending on the services available to you, safer gambling tools may help you manage your activity. These can include deposit or spending limits, loss limits, session reminders, time-outs and account self-exclusion. A limit can help you plan your gambling, while a time-out or self-exclusion can prevent access for a chosen period or until further review.

Choose limits that reflect what you can genuinely afford, not an amount that would create financial pressure. Limits should be considered before gambling begins. If a requested change would increase access or spending, it may not take effect immediately, and applicable rules may require a delay. A reduction in a limit or a request to stop gambling should be treated as an important step and may take effect according to the relevant process.

Consider taking a break

A break can be useful if gambling is taking more time or attention than you intended. During a break, do not open another account or use another gambling service to continue playing. Consider removing saved payment methods, turning off gambling-related notifications and using device or banking controls where available. Ask someone you trust to support your decision if that would make it easier to keep the break in place.

Self-exclusion

Self-exclusion is a stronger measure for people who want to stop gambling. It is a voluntary request to prevent or restrict access for a selected period or in accordance with the applicable process. Self-exclusion should be used seriously. Do not attempt to bypass it, open another account or ask another person to gamble on your behalf. If you think you may be at risk of harm, seek independent support as soon as possible.

If you need help applying a limit, time-out or self-exclusion, use the available account support or customer support channels. We will provide information about the options available through the service and any relevant conditions. We cannot guarantee that gambling-related harm will be prevented by a tool alone, so combine account controls with a personal budget and support from people you trust.

Recognising signs of gambling harm

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can develop gradually, and a person may not recognise the change straight away. You may wish to pause and seek advice if gambling is becoming difficult to control or is causing concern for you or someone close to you.

Spending more money or time gambling than you planned.
Trying to win back money after a loss or feeling unable to stop after a win.
Increasing stakes or gambling more often to achieve the same excitement.
Borrowing money, selling belongings or using savings to gamble.
Missing bills, falling behind on payments or hiding transactions.
Keeping gambling secret from family, friends or people who manage finances with you.
Feeling restless, irritable or anxious when not gambling.
Gambling to escape stress, loneliness, sadness, boredom or other difficult feelings.
Arguing with people close to you because of gambling.
Losing sleep, missing work or study, or neglecting daily responsibilities.
Feeling guilty or ashamed but continuing to gamble.
Having thoughts of hopelessness or self-harm connected with gambling or financial pressure.

One sign may be enough to justify taking a break and asking for help. You do not need to wait until a crisis occurs. Speaking with a trusted person, financial counsellor, health professional or gambling support service can help you understand your options without judgement.

If gambling has caused debt or financial stress, avoid trying to solve the problem by gambling more. List urgent expenses, protect money needed for essentials and seek independent financial guidance. If you feel at immediate risk of harming yourself or someone else, contact emergency services or a crisis service in Australia without delay.

Support for players in Australia

Free and confidential gambling support is available in Australia. Gambling Help Online provides information, counselling and support options for people affected by gambling, as well as for family members and friends. State and territory services may also provide counselling, financial counselling and practical assistance. You can search for current Australian support options through official government or recognised health service websites.

You can ask for help whether you gamble regularly, occasionally or have only recently noticed a problem. Support is also available if someone else’s gambling is affecting you. A qualified counsellor can help you create a plan, manage urges, discuss financial concerns and decide whether a break or self-exclusion is appropriate.

Protecting young people and other people

Gambling services are intended for adults who meet the applicable age and eligibility requirements. Do not allow children or other unauthorised people to access your account. Keep passwords, payment information and devices secure, and log out when you finish. If you share a device, use appropriate privacy and security settings. Parents and carers may wish to discuss the risks of gambling and monitor access to gambling websites and payment methods.

Our approach

Macau Casino supports informed and responsible choices. We provide information about safer gambling and encourage players to use available controls before gambling becomes difficult to manage. Where appropriate, we may ask questions or take steps relating to account activity, age, identity, affordability or safer gambling. These measures are designed to support compliance and reduce potential harm, but personal responsibility and early support remain important.

If you are concerned about your gambling, stop playing and use the available account tools or support channels. Do not feel pressured to continue. Gambling should remain optional, affordable and recreational. If it is no longer those things, taking action early is the safest choice.